ce888 Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how ce888 ("we", "us", "our") collects, processes, stores and protects the personal data of individuals ("you", "user", "player") who access and use the ce888 online gaming and sports betting platform at ce888.bet and any associated mobile browser interface. This Policy forms part of the overall agreement between you and ce888 and should be read alongside the Terms and Conditions.

By registering an account on ce888 or continuing to use the platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the ce888 platform.

Our Privacy Commitments

These six principles guide how ce888 treats your personal data at every stage of the player journey.

1What Personal Data We Collect

ce888 collects personal data from you at different points in your relationship with the platform. The categories of data we collect and the context in which we collect them are described in the table below.

ce888 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data. We collect only the data that is necessary and proportionate to the legitimate purposes described in this Policy.

2How We Use Your Personal Data

ce888 uses your personal data for the following purposes. We will not use your data for any purpose that is incompatible with the purposes described here without first obtaining your explicit consent.

• Account creation and management — to register your account, verify your identity, process your KYC documentation, and maintain your account in accordance with our Terms and Conditions.
• Payment processing — to process deposits made via bKash, Nagad, Rocket, Upay and other supported Bangladesh payment channels, and to process withdrawal requests back to those channels following verification.
• Platform delivery and personalisation — to operate the ce888 gaming and betting platform, deliver the games and betting markets you use, and personalise your experience based on your usage patterns and preferences.
• Responsible gaming compliance — to operate deposit limit tools, session time reminders, cooling-off periods and self-exclusion features, and to monitor account activity for patterns that may indicate problem gambling behaviour, in compliance with our responsible gaming obligations.
• Security and fraud prevention — to detect, prevent and investigate fraudulent account activity, money laundering, identity fraud, bonus abuse, and other prohibited conduct as described in our Terms and Conditions. This includes automated monitoring of transaction patterns and device fingerprinting.
• Communications — to send you transactional communications related to your account (such as deposit confirmations, withdrawal notifications and OTP codes), and where you have provided your consent, to send you promotional communications about bonuses, tournaments and seasonal offers. You may withdraw your consent to marketing communications at any time.

3Legal Basis for Processing

ce888 processes your personal data on one or more of the following legal bases depending on the specific processing activity involved.

• Contractual necessity — processing that is necessary to perform the contract between you and ce888, including registering your account, processing payments and delivering gaming services. Without this processing, we cannot provide you with the ce888 service.
• Legal obligation — processing that is necessary for ce888 to comply with applicable legal requirements, including anti-money laundering obligations, age verification requirements, and tax reporting obligations.
• Legitimate interests — processing that is necessary for the legitimate interests of ce888, including fraud detection and prevention, platform security, responsible gaming monitoring, and improving our services, provided those interests are not overridden by your data protection rights.
• Consent — where we rely on your consent as the legal basis for processing (such as for sending promotional communications), you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to withdrawal.

4Sharing Your Personal Data

ce888 does not sell, rent or trade your personal data to unaffiliated third parties. We may share your personal data with third parties only in the limited circumstances described below.

• Payment service providers — we share necessary transaction data with bKash, Nagad, Rocket, Upay and other payment processors for the sole purpose of processing your deposits and withdrawals. These providers process your payment data strictly in accordance with their own privacy policies and applicable financial regulations.
• Game and technology providers — our platform uses games and technology provided by third-party suppliers. These providers may receive technical and usage data necessary to deliver their services. They are contractually required to handle such data securely and solely for the purpose of service delivery.
• Regulatory and law enforcement authorities — we may be required by applicable law, court order or competent authority to disclose certain personal data. In such cases, we will disclose only the minimum data required by law and, where legally permissible, will notify you of the disclosure.
• Business transfers — in the event of a merger, acquisition, restructuring or sale of all or part of ce888's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the new entity will be bound by this Privacy Policy.

5Cookies and Tracking Technologies

ce888 uses cookies and similar tracking technologies on its platform to ensure the site functions correctly, to improve your experience, and to gather analytics data that helps us understand how the platform is being used. By continuing to use the ce888 platform, you consent to the use of cookies as described in this section.

• Essential cookies — these are strictly necessary for the ce888 platform to function. They include session cookies that keep you logged in during your visit, security cookies that protect against cross-site request forgery, and cookies that remember your language preference. Essential cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies — ces cookies collect anonymised information about how players navigate and interact with the ce888 platform, such as which pages are visited most frequently and how long sessions last. This data is used in aggregate form to improve platform design and user experience. No personally identifiable information is collected through analytics cookies.
• Functional cookies — these cookies remember your preferences and settings to provide a more personalised experience, such as remembering your preferred game categories, notification settings, and display preferences. Disabling functional cookies will not prevent you from using ce888 but may reduce the personalisation of your experience.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies will affect the functionality of the ce888 platform. For instructions on managing cookies in your specific browser, please consult your browser's help documentation. ce888 does not currently respond to browser Do Not Track signals, but you may opt out of analytics cookies through your browser settings.

6Data Retention

ce888 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, or to resolve disputes and enforce agreements. The specific retention periods applicable to different categories of data are as follows: account data and identity verification documents are retained for the duration of your account and for a period of five years following account closure; financial transaction records are retained for a minimum of five years from the date of the transaction; technical and usage data is retained in anonymised or aggregated form for up to two years; communications records are retained for three years.

Upon the expiry of the applicable retention period, ce888 will securely delete or anonymise your personal data. Where deletion is not immediately technically feasible (for example, because the data exists in backup archives), ce888 will isolate the data from further processing and delete it as soon as it becomes technically practicable to do so.

7Data Security Measures

ce888 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, alteration or disclosure. These measures are reviewed and updated regularly to reflect evolving best practices in data security.

• SSL/TLS encryption is applied to all data transmitted between your device and the ce888 platform. This ensures that your personal data, login credentials, and payment information cannot be intercepted during transmission over public or private networks.
• Access to your personal data within ce888 is restricted on a strict need-to-know basis. Only authorised personnel who require access to your data to perform their legitimate job functions are permitted to access it, and all such access is logged and auditable.
• OTP (One-Time Password) verification is required for account login and sensitive operations such as password changes and withdrawal requests. OTPs are sent to your registered Bangladesh mobile number and expire within a short time window, protecting your account even if your password is compromised.
• ce888 conducts regular internal security reviews and works with technology partners to identify and remediate vulnerabilities in the platform. In the event of a data security incident that affects your personal data, ce888 will notify affected players in accordance with applicable notification requirements.

8Your Data Protection Rights

As a player on the ce888 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the ce888 support team at [email protected] with a clear description of your request. ce888 will respond to verified requests within a reasonable timeframe.

• Right of access — you have the right to request a copy of the personal data that ce888 holds about you, together with information about how it is being used and the categories of third parties with whom it has been shared.
• Right to rectification — if the personal data ce888 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. We encourage you to keep your account information up to date by contacting support.
• Right to erasure — in certain circumstances, you have the right to request that ce888 delete the personal data it holds about you. This right is subject to limitations where ce888 is required to retain your data to comply with legal obligations or to defend legal claims.
• Right to restriction of processing — in certain circumstances (for example, while the accuracy of your data is being verified), you have the right to request that ce888 restrict the processing of your personal data.
• Right to data portability — where processing is based on your consent or on a contract and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used and machine-readable format.
• Right to withdraw consent — where ce888 relies on your consent as the legal basis for processing your data (such as for marketing communications), you have the right to withdraw that consent at any time by contacting support or by using the unsubscribe option in any marketing communication.

ce888 will not charge a fee for handling data rights requests made in good faith. We reserve the right to decline requests that are manifestly unfounded, excessive or repetitive, in which case we will explain our reasons. Where we are unable to fulfil a request in full (for example, because doing so would conflict with a legal obligation), we will inform you of the specific reason and the extent to which we are able to comply.

9Children and Minors

The ce888 platform is strictly intended for adults aged 21 years and above. ce888 does not knowingly collect personal data from individuals under the age of 21. If we discover or are notified that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the collected data, and take appropriate steps to prevent recurrence.

10Third-Party Links and Services

The ce888 platform may contain references to or integrations with third-party services, such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi and others) and payment processors (bKash, Nagad, Rocket). While ce888 takes reasonable steps to work only with reputable third-party providers, we are not responsible for the privacy practices of those third parties. Each third-party provider operates under its own privacy policy, and we encourage you to review the relevant privacy policy before providing personal data to any third-party service accessed through or in connection with the ce888 platform.

11Changes to This Privacy Policy

ce888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. Where changes are material, ce888 will provide advance notice to registered players via the platform's notification system or by email to the address registered on your account. The "Last Updated" date at the top of this page will always reflect the date on which the most recent version of this Policy took effect.

Your continued use of the ce888 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any material changes to this Policy, you should cease using the ce888 platform and may request account closure by contacting the support team.

12Contact and Privacy Requests

If you have any questions, concerns or requests relating to this Privacy Policy or to the way ce888 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week to assist you. When submitting a data rights request, please include your registered mobile number and a clear description of your request so we can process it efficiently.

For requests to access, correct, delete or port your personal data, please include "Data Rights Request" in the subject line of your message and provide your registered mobile number for account verification purposes. ce888 aims to acknowledge all data rights requests within 72 hours and to resolve them within 30 days, unless the complexity of the request requires additional time, in which case we will inform you of the expected resolution date.